Job Description
Column Technical Services is seeking a detailed-oriented Clerk Page/Telephone Operator to support daily communication operations within a healthcare environment. This role is responsible for call routing, paging services, emergency notifications, schedule maintenance, and administrative support. The ideal candidate is organized, customer-focused, and able to perform effectively in a fast-paced setting. Apply today to learn more about this exciting opportunity!
Please note that this is a fully onsite position. Applicants must live in New York or New Jersey and be available to work onsite Monday through Friday from 2:00 PM to 10:00 PM. Clerk - Page/Telephone Operator Position Summary The Clerk Page/Telephone Operator is responsible for managing incoming and outgoing telecommunications, coordinating paging services, supporting emergency notifications, maintaining on-call schedules, and performing a variety of clerical and administrative functions. This role serves as a key communication resource, ensuring information is delivered accurately, efficiently, and in accordance with established procedures.
Telephone Operations Responsibilities - Manage inbound and outbound telephone communications using the AMCOM Call Center platform in accordance with organizational policies and procedures.
- Route calls to the appropriate departments, staff, and providers while maintaining professionalism and accuracy.
- Initiate and coordinate paging requests through computerized paging systems, long-range radio communications, and overhead paging systems.
- Monitor communication systems to ensure efficient call handling and message delivery.
Performance Standards - Deliver reliable telephone operators utilizing available AMCOM system tools and functionality.
- Process paging requests promptly and accurately while maintaining service quality standards.
Paging System Administration Responsibilities - Operate radio paging equipment in compliance with applicable FCC regulations.
- Update and maintain paging system configurations, including changes within the Zetron paging platform.
- Assist with maintaining records related to paging activities and local communication logs.
- Support troubleshooting activities and operational maintenance of paging equipment and related systems.
Performance Standards - Provide responsive customer support to paging system users.
- Assist with pager setup, testing, troubleshooting, and database maintenance as needed.
Emergency Communication Support Responsibilities - Support organizational emergency response activities in accordance with established emergency management protocols.
- Process and communicate emergency notifications, including medical emergencies, fire alerts, bomb threats, and other critical incidents.
- Follow documented escalation procedures and communication workflows for all emergency situations.
- Maintain accurate records of emergency events and prepare required documentation for reporting purposes.
Performance Standards - Deliver timely emergency communication and notification services while adhering to established procedures.
- Ensure all required documentation, notifications, and follow-up actions are completed accurately.
On-Call Schedule Coordination Responsibilities - Receive on-call schedules from departments and enter scheduling information into the AMCOM system.
- Maintain current and accurate on-call records to support evening, overnight, weekend, and holiday operations.
- Transfer scheduling information to designated employee-accessible platforms and websites as required.
Performance Standards - Ensure on-call schedules are entered accurately and within established timeframes.
- Maintain up-to-date scheduling information to support organizational operations.
Answering Service Support Responsibilities - Receive and document information transmitted through physician answering services.
- Enter call information and related details into the AMCOM system for access by after-hours staff and departments.
- Verify the accuracy and completeness of data entered into the communication system.
Performance Standards - Provide timely and accurate transcription and entry of physician answering service information.
- Maintain a high level of attention to detail and data accuracy.
Administrative & Clerical Support Responsibilities - Process telephone billing records, charge tickets, and related documentation for departmental call activity.
- Replace and maintain pager batteries and related communication equipment as needed.
- Send and distribute Telex communications and route incoming messages to the appropriate recipients.
- Respond to communications received through TTY devices and support hearing-impaired users when necessary.
- Assist with clerical, operational, inventory, and message distribution activities as assigned.
Performance Standards - Support departmental operations through accurate recordkeeping, inventory support, financial tracking, and message management.
- Complete assigned administrative functions efficiently and accurately.
Problem Reporting & Communication Support Responsibilities - Receive, document, and route telecommunications-related service issues during off-hours operations.
- Maintain records of reported problems and ensure information is forwarded to the appropriate support personnel.
- Follow established procedures for reporting and escalating communication system issues.
Performance Standards - Provide timely support for telecommunications and operational service requests.
- Ensure all reported issues are communicated and documented according to departmental guidelines.
Job Requirements
Job Tags
Live in, Local area, Monday to Friday, Night shift, Weekend work, Afternoon shift