Job DescriptionIn conjunction with the International Shipping Supervisor, is accountable for effectively supporting all aspects of international shipping related operations. Is a contact for all international and inter-company inquiries and order-related questions. Responsible for providing outstanding customer service by keeping internal customers advised of order status, shipping dates, and alerting them to potential problems that may arise. Responsible for coordinating international shipments and processing the appropriate shipping documents.ResponsibilitiesESSENTIAL DUTIES AND RESPONSIBILITIES:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, including but not necessarily limited to the following:Provides pro-active customer service to ensure that international and inter-company orders are processed quickly and efficiently to ensure that shipping deadlines are met.Coordinates international shipments. This includes completing required shipping activities within Transportation Management System, notifying Internal Customers (SBU's) of required shipment dates, and preparing necessary documentation for customs compliance and shipping.Resolves customer inquiries, complaints, or problems, as relates to delivery, shipping details, special conditions, etc., seeking advice and information from each SBU's internal department as necessary. Provides a single point of contact for international shipments.Coordinates creation of necessary shipping paperwork and international documentation, ensuring completeness and compliance to tariff, customs, and government regulations and company procedures, for each international shipment.Communicates and coordinates freight movement with shipping companies and freight forwarders.Transmits required U.S. Government information via the Automated Export System.Performs 3rd party screening to ensure compliance with U.S. Export Controls.Understands all aspects of INCO Terms. Ensures that review and discrepancies are resolved in a timely manner.Confers with department supervisor on unfamiliar/uncommon problems. Advises supervisor of ideas and possible process and policy changes that could improve or enhance service to the customer.Stays current with formal training for certification of safe handling of hazardous materials, training concerning new and emerging procedures related to compliance efforts, and streamlining of daily order processing.Assures quality of work through accuracy, neatness, paying attention to details, thorough understanding of information, with minimal amount of rework. Identifies and acts upon opportunities to improve quality of processes or materials.QualificationsKNOWLEDGE/ SKILLS/ EXPERIENCE/ EDUCATION: (Minimum Education and/or Experience required)Associate's degree or equivalent from two-year college or technical school or equivalent combination of education and experience. Industry experience is preferred, but, willing to train a skilled candidate.Must be able to build positive working relationships both internally and externally.Ability to excel in team environment.Excellent written/oral communication skillsStrong computer literacyInventory managementStrong attention to detailStrong organizational skillsExcellent follow-up skills.Demonstrate ability to actively pursue solutions and maintain composure and professionalism in stressful situations.About UsCONSTRUCTION SPECIALTIES, INC.Founded in 1948, Construction Specialties (CS) is a specialty building products manufacturer. CS provides solutions to building challenges that architects, designers, building owners, facility managers, and contractors face every day. Since inventing the first extruded louver, CS has become a global leader in all our product categories. Our products are a part of some of the most iconic buildings around the world– from the world's tallest tower, Burj Khalifa in Dubai, to the Oculus at the World Trade Center Transit Hub in Manhattan. If you want to work in an inspiring atmosphere and collaborate with customers and colleagues to solve challenges, we're the right place for you. CS: People. Buildings. Better.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state or local law.Job InfoJob Identification 101503Job Category Supply ChainLocations 107 Industrial Blvd, Del Rio, TX, 78840, US
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